In Support of Digital IT Operations
Organizations are scrambling to cross the digital divide and become digital in the truest sense. The challenges they face in this process are many. The pace of change is faster than most companies can...
View Article5 Steps to Achieve Digital Readiness
5 steps to Achieve Digital Readiness The pressure to become digital is increasing by the day and the focus on SMAC is almost a distant memory. And it was just yesterday that everything had to move to...
View ArticleITSM enABLES the Cloud
Every cloud has a silver lining or so they say. But when it comes to leveraging the full power of the cloud, organizations sometimes struggle to find it. So what can the cloud do for you? What does it...
View ArticlePredictions of the Impact of Service Management on 2016
In May 2015, Pew Research published an article on population trends that was largely overlooked by most businesses. In Richard Fry’s article, he points out that his data is showing for the first time...
View ArticleDigital Service Management 2016: The Year of Transformation
In part three of our “Digital Ready” series, we discuss the trends we are seeing in the marketplace and the strategic changes needed to create a Digital Service Organization that is ready to compete in...
View ArticleService Management from a Personal Perspective
Service Management Hits Home Or why your IT department is like my home office Recently I made the offhand comment about writing a piece on the “IT mess” and was immediately scolded by a colleague who...
View ArticleSurviving the Analog Apocalypse
Digital. Right now it is in everything we hear, do and say. And in IT, it is part of every plan, meeting and strategy. How to get digital, yesterday. And for many people I talk to, it is a feeling...
View ArticlePink with ITSM Envy – Part I
If you were not able to attend Pink16 this year, don’t worry. Let me bring you up on some of the conversations we had while we were there. There was more buzz than usual around the topic of switching...
View ArticleAn Elegant Solution to the Service Integration and Management Problem
Within the scientific community there has long been a tradition, sometimes veering close to an obsession, to strive toward solutions that are deemed, by virtue of their simplicity and practicality,...
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Digital Service Management 2017: How Are We Doing?
In this blog over the past two years we have been providing insight, ideas and predictions to assist your organization in “accelerating the shift” to implement Applied Service Management (the actual...
View ArticleSIAM – Practical Fashion or Emperor’s New Clothes?
Anyone who follows the ITSM space will be aware that Service Integration and Management (SIAM) is the new ‘thing’. There are presentations on every conference program, webinars, white papers and blogs,...
View ArticleThe Race to Digital Business: Harnessing the Power of Hybrid IT
As organizations of all types are forced to be more responsive to customers and deliver improved services faster, they strive to become digital businesses. Organizations in the digital generation need...
View ArticleIT Transformation to Support Digital Business
The current digital upheaval in business is producing a ripple effect that not only drives IT leaders’ technology plans, but also affects the organization’s workers and even the structure, functioning...
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Why Cloud Needs to Be Part of Your Digital Transformation Plans
The cloud. It is everywhere and sometimes nowhere. Sometimes you can see and control it. Other times it seems to slip right through your fingers and you aren’t sure you still have it – until the bill...
View ArticleDigital Disruption in the Life Sciences Industry: Four Forces Driving...
Digital disruption is affecting all industries and the life science and overall healthcare arena is no exception. From ongoing M&A activity to new startups to changes to the IT fabric that...
View ArticleAccelerating Digital IT Transformation with Secure Cloud
Digital disruption is changing the nature of business – from what type of services are made available, as well as how and where. In addition, it’s changing what it takes to develop, launch and maintain...
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Managing the New Realities of Hybrid IT: A Four Step Approach to Implementing...
For many organizations, the issue of managing hybrid IT is challenging and requires a strong governance process and service delivery framework to be successful. Effective use of hybrid IT is enabled by...
View ArticleAccelerating Digital Transformation
Each week I talk to an IT leader who during a moment of unguarded honesty will say: “I get it, I’m just not sure where to start.” And that in essence sums up the current hybrid IT environments that...
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Unisys Announces Participation in 2016 ServiceNow NOWForums
To assist ServiceNow clients get the most from their enterprise cloud platform investments, Unisys has announced participation in the 2016 NOW Forums which will be held in several cities around the...
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